Frequently asked questions

General questions

• What is a search?
• Why would I use an information broker to perform a search?
• Is there a replacement for the National Names Index (NNI) search?
• Why do my search results look different to the results from the NNI?
• How can I find my company's BPAY reference number for ASIC payments?
• Is there a replacement for the Identical Names Check search?
• Do I need to provide personal details to search the ASIC registers?
• What can I do if my search produces no results?
• Why are my details publicly available? 

Searching the ASIC Register

• What information can I search for on the ASIC register?
• How do I find a company's Australian company number (ACN)?
• How do I check if a company name is available?
• How do I search for a deregistered company?
• I don't have a document number.  How do I find the document I need?
• When I search for a document, it states 'Not available'. What does this mean?
• Can I view a document that has been withdrawn from the ASIC register?
• How do I get information on the address of a company?
• How do I search for details of a company's financial statements and report?
• How do I search for a company charge?
• I have a company extract and cannot find a member of the company. How do I find out more information?
• The information I'm looking for is not available in a standard search.  How can I find it?
• The ABN link on the business name summary isn't working. What should I do?
• The information displayed in the search summary results on ASIC Connect appears to be incorrect. What should I do?
• How do I update my details in ABN Lookup?
• My company is a charity. Why is your information out of date? 

Payment and Fee Questions

• Why do I have to pay for my search products?
• What are the fees for search products?
• Do I have to pay postage and handling if my product is sent by mail?
• Will I be charged GST?
• How can I pay for my search products?
• Can anyone access my credit card details once I pay for my products?
• How do I view my payment receipt?
• I have ordered the wrong product.  Can I get a refund?

Search Products

• How do I receive my products once I have paid for them?
• What format will I receive my products in?
• What is the difference between free information and a paid product?
• The information on the product I purchased appears to be incorrect. What should I do?
• Why is the product I purchased online different to the extract I purchased through a paper lodgement?
• What is an ASIC certified document?
• What documents can be ASIC certified?
• Can I get multiple copies of certified documents at the same time?
• What certificates are available from an online search?
• What is the difference between a 'current' and 'current and historical' company extract?
• I purchased a financial report and received an 'XBRL' document. What is it and why did I get it?