Troubleshooting
General ASIC Connect search issues
- My shopping cart has emptied itself before I was able to purchase my products. Why did this happen?
- I did not get my receipt or search products. Where are they?
- I registered the wrong email address. How do I access my products?
- Can my products be re-issued by ASIC?
- I've opened the pdf for my paid search product to view and print it, but it doesn't look right. Why?
- Why can I not open the PDF file on my computer?
Payment issues
- My computer froze just when I had entered my details. How can I find out if the payment went through?
- I have two charges on my credit card statement, have I been charged twice?
Missing search products
- My business name search result is missing current holder or address details. How can I obtain/update this information?
- I have searched for a business name I know exists but it isn't showing in the search results. Why?
- Why is there no address for service shown in my business name extract or on the free summary?
- Why is the principal place of business address not shown in full on the business name extract or free summary?
- Why aren't the cancelled business names showing in a free business name holder (organisation or person) search?
- My business name extract shows the appointed representatives but not which business name holders they represent. Why?
- The former names of current business name holders are not displayed on my free business name holder search. Why?
- There are no business name holders returned in my current/historical business name extract. Why?
- My Organisation and business name search lists a state/territory agency as the regulator for this business name. Why?