Troubleshooting
Troubleshooting
General
- I can't log in to ASIC Connect. What's wrong?
- I tried to reset my password but nothing happened when I clicked 'Go' or 'reset password'. What should I do?
- I was completing a transaction when the service froze. What should I do?
- I was in the middle of a transaction and was logged out of the system. Now I can't find it. Where is it?
- My addresses are not displayed in the 'business addresses' section in ASIC Connect. How can I check these details are correct?
Business name registration
- I have entered my ABN and it hasn't been accepted. Why not?
- ASIC's service will not accept my proposed business name. Why not and what can I do?
- I'm not getting a result for my proposed business name when I do a 'check name availability search'. What should I do?
- I have paid for my business name but have not received my record of registration. How can I get it?